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IBM advances Watson's ability to understand the language of business

Mar 11, 2020 by The Passage Team
IBM advances Watson's ability to understand the language of business

IBM website

IBM, the leader in artificial intelligence for business1, is announcing several new IBM Watson technologies designed to help organizations begin identifying, understanding and analyzing some of the most challenging aspects of the English language with greater clarity, for greater insights.

The new technologies represent the first commercialization of key Natural Language Processing (NLP) capabilities to come from IBM Research's Project Debater, the only AI system capable of debating humans on complex topics. For example, a new advanced sentiment analysis feature is defined to identify and analyze idioms and colloquialisms for the first time. Phrases, like 'hardly helpful,' or 'hot under the collar,' have been challenging for AI systems because they are difficult for algorithms to spot. With advanced sentiment analysis, businesses can begin analyzing such language data with Watson APIs for a more holistic understanding of their operations. Further, IBM is bringing technology from IBM Research for understanding business documents, such as PDF's and contracts, to also add to their AI models.

"Language is a tool for expressing thought and opinion, as much as it is a tool for information," said Rob Thomas, General Manager, IBM Data and AI. "This is why we're harvesting technology from Project Debater and integrating it into Watson – to enable businesses to capture, analyze, and understand more from human language and start to transform how they utilize intellectual capital that's codified in data."

Today IBM is announcing that it plans to integrate Project Debater technologies into Watson throughout the year, with a focus on advancing clients' ability to exploit natural language.

IBM, has long been a leader in NLP, developing technologies that enable computer systems to learn, analyze and understand human language – including sentiment, dialects, intonations, and more – with increasing accuracy and speed. IBM has brought its NLP technology, much of which was born in IBM Research, to market via Watson. Product such as, Watson Discovery for document understanding, IBM Watson Assistant for virtual agents, and Watson Natural Language Understanding for advanced sentiment analysis, are all infused with NLP.

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