With food delivery platforms expecting orders to increase as fear of stepping out increases due to the Covid-19 outbreak, the focus within the sector has shifted to the last-mile delivery staff.
"You (customers) may request the delivery partners to leave packages by the door (in case of online payment), if you are feeling unwell or prefer so," Swiggy said in an advisory issued to customers.
The firm is training its delivery staff in best practices for respiratory hygiene, proper and frequent hand washing and identification of associated symptoms. "To ensure financial safety, we are committed to supporting them (delivery partners) financially, providing then free medical consultation and financial support in case any of them shows symptoms," it said.
Zomato said it working on plans for insurance cover for its delivery staff. "We are currently exploring compensation with our insurance partners, in case anyone from our delivery fleet is infected with Covid-19," a company spokesperson said.
Source: Economic Times