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Zomato responds to food tampering video

Dec 15, 2018 by Mengjuan Li
Zomato responds to food tampering video

India’s online food ordering platform Zomato issued a statement on Monday saying it will soon introduce tamper-proof tapes for food delivery after a video showing a delivery executive siphoning off an order went viral.

In the two-minute video, the Zomato guy is seen mooching food from a delivery box.

Zomato took the deliver guy off its platform after the investigation found him guilty. In the statement, Zomate reiterated their zero-tolerance policy against such practices.

“We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we add an extra layer of safeguard against such behaviour,” read the statement.

Ele.me and Meituan, two of China’s largest food ordering platforms, had also faced similar issues in the past. In 2017, videos of their delivery staff eating from customers’ food boxes were circulated online. While, Ele.me came up with a specially designed food box with one-time lock, Meituan used one-time sealing tape to keep such incidents at bay.

Mengjuan Li

Mengjuan Li is an intern at The Passage. She's a graduate from the University of Warwick, with a major in global media and communications.

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